What do higher education management and administration expect of library benchmarking?116 Results of a workshop on BIX - the Library Index for Academic Libraries in Germany

摘要

Purpose — The purpose of this paper is to report on the results of a workshop held to discover theperformance measurement requirements deemed to be necessary by the management of highereducation establishments and state authorities in Germany. Design/methodology/approach — A workshop is held with representatives of universitydirectorates and their libraries, members of the ministries for research and higher education atstate level, experts on performance measurement for libraries, and representatives of the GermanLibrary association and BIX management. Findings — The workshop provides answers regarding which issues a benchmarking system shouldcover, and what functional requirements the' system should meet. Practical implications — An agreed set of new performance measures is defined and agreed to beput into practice in the near future. Originality/value — The workshop allows collaboration between the libraries who helped developthe BIX Library Index, and the HE authorities whose needs were fundamentally different, to reachcommon ground and understanding for data sets and metrics required for the future.