I BOUGHT AN Asus Eee PC Seashell series netbook from Newegg.com. When it arrived, its battery would not hold a charge—and because an internal fan would not come on, the unit overheated. I had not dropped it or mistreated it in any way, so I promptly requested, and got, a Return Merchandise Authorization to have it replaced. I had the unit all packed up and ready to drop off the next day to ship back to Newegg. That night, however, my apartment was broken into and the netbook was stolen. Because the netbook had arrived nonfunctional, I asked Newegg to either refund my money or replace the unit, but they refused. Can you help?
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机译：我从Newegg.com购买了一台Asus Eee PC Seashell系列上网本。当它到达时，其电池将无法充电-并且由于内部风扇将无法启动，因此设备过热。我没有丢弃它或以任何方式对其进行了虐待，因此我迅速要求并获得了退货授权以将其替换。我把所有的东西都收拾好了，准备第二天下车再运回新蛋。但是那天晚上，我的公寓被闯入，上网本被盗了。由于上网本无法正常运行，我要求Newegg退还我的钱或更换该设备，但他们拒绝了。你能帮我吗？
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