The Paint Shoppes of Rhode Island Practice the Art of Customer Service

摘要

Anyone who took piano lessons knows the old adage: Practice makes perfect. You play the same piece over and over, and then suddenly it becomes second nature. That's what customer service is like at The Paint Shoppes Paint & Decorating Stores in the Providence, R.I. area. Employees at this five-store operation practice the fine art of customer service every day. Their managers have repeatedly stressed the need to provide personalized attention to everyone who walks through the door. In fact, they emphasize this so much that treating customers well has become firmly ingrained in all employees-as natural as tickling the ivories is to a well-rehearsed pianist.