PROFIT CENTER SERIES (PART II): PARTS (Second in a three-part series: Leadership and management are key)

摘要

The parts department of an OPE dealership is the profit center where more people are involved and the most transactions take place every day. If you just allow the parts department to be run without really truly managing it, you're really making the decision to allow a large part of your business to be a thorn in your side rather than your flagship. Owners need to be as obsessive as possible about this part of the business because your reputation and overall health of your business are at stake. What separates you from big box stores, shade-tree mechanics, and other OPE pretenders? Your parts department, which combined with your service department, gives you a competitive advantage over all types of competition.