The @One service environment:information services for and by the millennial generation

摘要

Purpose – The purpose of this paper is to discuss an academic library's need to engage all availableresources to provide the services required by the changing uses, formats, and production ofinformation. Design/methodology/approach – The paper uses the @One service environment as a case study.The service and staffing model employed a sample of 20 students and professionals who work at the@One desk. Attitudes toward the @One space were assessed through one-on-one interviews usingtwo different interview protocols. Participants were asked open-ended questions that allowed them totalk at length in response. Findings – It is found that the University of Nevada, Reno's Mathewson-IGT Knowledge Center hasimplemented a highly interactive service environment in support of production-intensive informationtechnologies. Professionals from numerous information disciplines participate in staffing thedepartment, but student staff constitute the core of service delivery. Originality/value – This paper provides information on an interactive staffing model in a USuniversity.