How to organise the digital library: reengineering and change management in the Bayerische Staatsbibliothek, Munich

摘要

The introduction of digital resources has not only had considerable impact on the role of libraries in the information society, but it has also had a remarkable effect on back office procedures, i.e. on the way the library is organised. This article presents a case study of a reengineering process at the Bayerische Staatsbibliothek (Bavarian State Library) in Munich, Germany, the central regional library of the State of Bavaria and one of the largest academic research libraries in Europe with local, regional and supraregional responsibilities. Due to the multiple roles of this library, it was particularly important not only to bridge the gap between traditional and new material, but also to create a flexible organisational platform for the various tasks at the different levels indicated.