Outsourcing Copy Cataloging and Physical Processing: A Review of Blackwell's Outsourcing Services for the J. Hugh Jackson Library at Stanford University

摘要

Since 1993 Blackwcll North America, Inc. (BNA) and B. H. Blackwdl Ltd. (BUB) have, provided J, Hugh Jackson Library staff at Stanford University with Library of Congress (LC) catalog records for monographs acquired from those vendors. Both jobbers also supplied various levels of physical processing for all books and serials purchased from them. This article describes the (jiudiiy of the cataloging and physical processing services received during a one-year pilot project at the beginning of the outsourcing program. During that period, BNA and BHB supplied cataloging for 86% and 57% of monograph purchases, respectively, Library staff accepted 69% ofBNA's and of BHB's records without making any corrections; edited 25% of HNA's and '3H% of BHB's Calaloging-in-Fublication (CIP) records (rnqutislcd by library managers as part of this study); corrected 4% ofBNA's and none of BUB's records containing errors made by LC staff; and edited 2% of liNA's and 1% of BHB's records that had errors attributed to the vendors. During the final stage of the, one-year study, BNA and BHB each achieved an error rate of less than 1% in their cataloging and physical processing tvork. BNA and, HUB maintained nearly a zero error rate in the (utdity of iheir outsourcing services in the ten-month period immediately following the pilot project.