Untethered efficiencies - Toshiba America Medical Systems makes gains from mobile field service

摘要

The two critical information flows in field service pertain to getting technicians out to customer sites quickly, and getting timely reports back from the field. At Toshiba America Medical Systems, a CRM system paired with an earlier generation of mobile technology - namely pagers and cell phones - was effective for the first part of that equation: rapid response. What was lacking at the Tustin, Calif. -based provider of diagnostic imaging equipment was a better way of getting information back from the field. Now a new generation of mobile service software and devices delivers this real-time reporting.