A reader wrote to me and described a situation with his employer. He described his firm's adherence to Lean as something that was good on a good day and rather bad on a bad day. In fact, I've heard similar descriptions from readers in the past. So I thought that this topic would make a great article, but where do I start? Should I start with how these employers didn't get that Lean was a journey and not a one-time project? Or perhaps I should start with how they didn't move past a 5S assignment. Then I recalled how the reader said that he could not get the site leadership down to the gemba. Bingo. I knew that I had my article.
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