At its basic level, a field force automation program is one that leverages technology to capture information from the field and transfer it to a system of record. The end goal is to increase productivity and reduce data-entry errors. But what does field force automation mean for the electric power industry and its particular challenges? With advancements in rugged tablets and cloud technology, the electric power industry is starting to embrace programs that make it easier for field crews to perform tests, record data, and report on that information.
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