Watching the wasteline - Communication - internal and external - and taking an overview of the business and its processes, are high priorities nowadays for Techno Group managing director Fred Moser

摘要

WALKING into Technoset's boardroom it's impossible to ignore the fact that one wall is lined with a series of sheets of paper decorated with yellow post-it notes. Close examination reveals cryptic references to every stage in the business process - from enquiry through to despatch. There's a lot of detail here - what's it all about? And why is it necessary?