User Experience Lifecycle Model ContinUE [Continuous User Experience]

摘要

We propose the conceptual User Experience Lifecycle Model ContinUE [continuous user experience], which illustrates sequential phases of a user experience lifecycle and the associated aspects of appraisal-forming. ContinUE extends existing models of user experience and usability by integrating a temporal perspective. Including phases of anticipation and reflection widens the frame of user experience with a distinct focus on the usage situation. The proposed sequence can be seen in analogy to information processing with the outcome of an appraisal by the user. In addition, the model recognizes the possibility of repeated episodes and thus the possibility of repetitive experiences. These evolve over time and over the lifespan of a product (e.g. marketing, use, after-sales services, wear, and disposal). Product development and design aiming for user satisfaction should take the entire user experience lifecycle into consideration.