7 Conclusion

摘要

This monograph has focused on the use of outsourcing as an instrument in achieving business goals, and documented and explained factors relevant to the design and management of supply chains with meaningful amounts of outsourcing. It has provided a deep and realistic look at what is necessary to keep an outsourced business process under control. This illuminates the skillset needed by the managers on duty, what their day-to-day work will entail, and the operational details that determine success or failure. This monograph has described how the process of making the decision about what to outsource can be a major undertaking, while highlighting the wisdom of extensive due diligence and analysis. The persistent message is that outsourcing is often the right choice, but brings many hidden costs and risks. Consequently, outsourcing might not reduce the amount of work, so much as change the nature of that work (thus requiring a different set of skills).