'Hey Capt., Got a Minute?' Having an open-door policy means more than just leaving the door open

摘要

You're sitting in your office at the station when a member of your company asks to speak to you. You've already made it clear that your crew can come to you at any time with any problem and that you will help them—an open-door policy. Now, one of your crew is putting that policy to the test and the question is ... are you ready?