In October 2008, the North Charleston (S.C.) Fire Department (NCFD) implemented a mobile digital pre-plan system as well as a dispatching and mapping program. The technology, called CommandScope, has made a major difference in how we respond to emergencies. We no longer need to rely on the pre-plan binder stored in the truck, which is usually outdated. (At times, it took us up to an hour to find crucial information at the scene of an incident.)
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