New ISO 10014 standard explains how to achieve financial and economic benefits with ISO 9001:2000

摘要

Because the new ISO 10014 standard gives clear guide-lines on achieving financial and economic benefits via ISO 9001:2000-based quality management systems, it could well become bedside reading both for top managers and for those quality professionals who may need to convince them. Until now, a lack of appreciation for each other's perspectives and the absence of a common "language" often separated top management and quality professionals.