What I learned about ISO 9000 from Eric Clapton

摘要

As far as we know, Eric Clapton, has never included ISO 9000 in his wide repertoire. This has not prevented Canadian business writer and presenter Greg Randall - who, as this article shows, is also a confirmed lateral thinker - from drawing inspiration from the renowned blues and rock guitarist and applying it to the personal and organizational challenges of implementing an ISO 9000 programme. To be taken with humour - seriously!