ISO and IAF to pool information on ISO 9000 complaints

摘要

ISO (International Organization for Standardization - www.iso.org) and the IAF (International Accreditation Forum - www.iaf.nu) are to share information on complaints they receive relating to ISO 9000 certification and on actions taken to deal with them. The move was announced in a joint communique ~(1)) on 23 April 2002 by the ISO Committee on conformity assessment (ISO/CASCO), the IAF, which is a grouping of national accreditation bodies that have been established in a number of countries to verify the competence of organizations whose business activity -known as conformity assessment" -is to evaluate other organizations, products, services, systems, processes or materials against standards, regulations or other specifications, and the International Laboratory Accreditation Cooperation (ILAC-www.ilac.org), which verifies the competence of testing and calibration laboratories.