Auto body shop beats path to quality

摘要

When the Venter family started its fledgling automobile panel beating shop -XLNT Panel Beaters - it became a daily struggle for survival. Starting out as a backyard operation with just two employees, the company managed to secure its first humble premises in the Blackheath suburb of Cape Town, South Africa.However, the wolf was never far from the door, and we faced closure many times. Yet today, XLNT is one of the top 10 panel beating shops in the Western Cape, has expanded its business exponentially, and looks to the future with optimism. This startling turnaround in fortunes is rooted in the company's commitment to quality management, and specifically to its ISO 9001:2000-based quality management system (QMS).