South African standards for outsourcing adaptable to other services worldwide

摘要

The South African Bureau of Standards (SABS) is adopting a suite of industry-developed standards for call centres. SABS is also looking at developing the standards for business process outsourcing and offshoring (BPO&O) in general, and even to the service sector as a whole. South Africa has now spent the best part of a year strengthening its position in the global boom around business process outsourcing and off-shoring (BPO&O).