Expectations and Leadership: Don't Make them Guess

摘要

Exploring how to make clear and fair expectations for employees. One weekend, three brothers were building a new deck at one of the brother's homes. (One of the three brothers is co-author of this column.) Running out of weekend to finish the project,tensions started to build as reality began to set in. Then, it started to rain, slowing progress even more. (We are not making this up!) The brother with the least construction experience was working as fast as he could placing joists to support the deck. Unfortunately, he was not performing the task in the manner and to the satisfaction of the most experienced brother, who eventually exploded, "Come on, can't you read my mind?!"