The gas distribution network-10 years on

摘要

IN 2005, the jury was out on whether the new gas distribution network providers would succeed in turning four operating regions into standaLone businesses. Today, we know this has been a resounding success. Four clearLy defined new businesses were created, enabling benchmarking for the first time. Tremendous challenges faced all the GDNs from the outset, not the least for Wales & West Utilities. When we looked at what we had inherited, we found a distinct lack of investment in assets, equipment and people-all of which needed addressing immediately. Our workforce was scepticaL and apprehensive of the new regime and disillusioned by the changes in the gas industry. From a business point of view, the workforce was ageing and had not been refreshed for many years. We had to get our strategic direction right from the start, so everyone would know what we were striving to achieve. We set out key objectives to shape our new business. We developed a strategy to ensure we strived for excellence in customer service, safety and operational efficiency, encouraging ownership and accountability throughout.