Miller Welding Supply Embraces Technology, Embodies Service

摘要

These are tough times to grow a distributorship in Michigan. Soaring insurance and liability costs, vendor consolidation, a sluggish economy, and the loss of manufacturing jobs all place a enormous strains on business. Yet Miller Welding Supply Co., Grand Rapids, MI, has managed to achieve annual sales of 20 million dollars while racking up an average growth rate of 9 percent over the last five years. Founded as a Westinghouse welding equipment distributor in 1948 by J. C. Miller, the firm believes the key to its success lies in building a strong base for technological support while maintaining an ardent dedication to the philosophy of customer service. "My father, Jerry Clay, started by working in the Grand Rapids warehouse back in 1960 and eventually purchased the business in 1969," recalls Michael Clay, president. "He focused on providing high quality service right from the start."