Role of Enterprise Systems in Organizational Transformation

摘要

This paper offers a new perspective on the role of the Enterprise System (ES) as an instrument for radical organizational change. The findings are based on an in-depth case study in a large, European, high-tech company that went through a major re-organization, adopting a matrix organization structure. The paper offers valuable insights into the de-institutionalization process and the role of ES in a company's re-organization. The findings show how ES-in-use served as an agent and a platform for de-institutionalization and later as a powerful force in forming the new institutional arrangement.