The customer is always right

摘要

You've all dealt with tricky customers in the past and you'll certainly deal with more in the future. Brad Fallon has encountered his fair share and offers some advice when dealing with certain types. If you do the job well, your customer might recommend you to one to 10 people, but if it goes wrong, they will be sure to tell a hundred people to never use you. We've all heard an expression or two along those lines but now, with the emergence of social media, it's more like a thousand people are going to find out if a customer thinks you did a bad job. So what do you do when the customer is a nightmare to deal with and you just need to get the job done as quickly and pain-free as possible? I come from a large family of plumbers, and have been a plumber myself for over 24 years, so I've seen, dealt with or heard of pretty much every type of customer. I'm going to share some of the most common 'difficult' customer types with you here and offer some tips on how best to manage them.