Taking a new tack, MetroHealth System welcomes super-utilizers of the ED, equips them with care coordinators

摘要

The emergency medicine community has pushed hard against complaints that too many patients with non-urgent needs are being seen in the ED, but there is little doubt that so-called super-utilizers -patients who come to the ED regularly for one reason or another - are not receiving the kind of care they need in the most appropriate setting. Further, in cases in which there are finite emergency resources, such patients are taking time and space away from patients with urgent and acute care needs.