Development of Information System for e-Maintenance Solutions within the Aerospace Industry

摘要

Maintenance and support providers to modem aircraft need to manage an increasing amount of information generated by growing system complexity and stakeholder requirements. This introduces new risks in the information management process and makes traditional information services and systems inadequate. However, recent advancements in information and communication technology (ICT) have contributed to the emerging approach of e-Maintenance, which forms an important building block to achieve the desired information logistics. e-Maintenance enables remote and real time maintenance, and includes; collection, monitoring, analysis and distribution of data and information as decision-support to stakeholders of the maintenance and support processes, independent of organization or geographical location, 24 hours a day and 7 days a week (24/7). This paper describes a proposed development of information products by linking theories to practical methodologies and tools (e.g., Quality Function Deployment, QFD) through the development of a demonstrator of a stakeholder-based information product in the context of a modern combat aircraft.