The Community Pharmacist Caught between Ethics, Pharmacy Management and Patient needs Assessment of the Main Stress Factors for the Pharmacists in the Community Pharmacy in Romania

摘要

Objectives: This study aims to evaluate the main stress factors for the pharmacist in the community pharmacy in Romania and how the pharmacists manage the tensions generated by professional ethics, patient attitudes and pharmacy management, and the degree of professional satisfaction of pharmacists. Materials and Methods: The study was conducted over 7 months. The population surveyed consisted of 376 pharmacists working in the community pharmacy. They completed a questionnaire consisting of six representative sections for each category of factors considered: demographic data, pharmacy satisfaction, stress factors determined by patient attitudes, stress factors determined by pharmacy management, ethical stress factors and other factors, items designed to reveal the physical / psychological impairment of community pharmacists. Results and Discussion: As a result of the responses received, community pharmacists are satisfied with their profession, but the problems faced by the current pharmaceutical market, but also patients' attitudes, the pressure of pharmacy management and the responsibility of the profession generates harm to their health and negatively influence the activity in the community pharmacy. Conclusion: It is highlighted that the community pharmacist's satisfaction with this profession is diminishing and it is necessary that further analysis be carried out to remove or diminish the influence of these factors.