Capturing tacit knowledge in New Product Development: a study of Post-Project Reviews

摘要

Organisations need to learn from new product development projects. This paper describes a detailed study of how post-project reviews can generate and disseminate knowledge within an R&D environment. Tacit knowledge is generally acknowledged to be a challenging topic to research and so case studies were conducted using multiple sources of data. The research identifies the main factors that influence the generation of tacit knowledge at post-project reviews, such as the atmosphere and the discussion methods chosen. Although the study is exploratory, the results have implications for managers that want to positively influence the generation and dissemination of knowledge in R&D.