Quality function depolyment in construction design: application in low-cost housing design

摘要

Quality function deployment (QFD) is a design management tool to enhance the quality aspect of products and services as well as to increase customer satisfaction. This paper describes the concept and technique of QFD as applied to the construction industry with special focus on a low-cost housing scheme. The benefits of QFD on the aspects of reliability in quality, cost and time for low-cost housing from the customers' viewpoint are also presented.