Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care

Kaesbauer Susanne; Cooper Robyn; Kelly LauraKing Jenny

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Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care

机译：用于衡量患者医院护理体验的近乎实时反馈方法的障碍和促进因素

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Objectives: To contribute towards the current policy directive and recommendations outlined in the Francis Report (1) to strengthen relational aspects of hospital care and increase the use of a near real-time feedback (RTF) approach. This article offers insight into the challenges and enablers faced when collecting near real-time feedback of patient experiences with trained volunteers; and using the data to facilitate improvements.

机译：目标：为弗朗西斯报告（1）中概述的当前政策指令和建议做出贡献，以加强医院护理的关系方面并增加近实时反馈（RTF）方法的使用。本文深入探讨了在与训练有素的志愿者一起收集患者体验的近乎实时反馈时面临的挑战和推动因素;并利用数据促进改进。

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《Health policy and technology.》 |2017年第1期|51-58|共8页
作者
Kaesbauer Susanne; Cooper Robyn; Kelly LauraKing Jenny;
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作者单位

Picker Inst Europe, Buxton Court, 3 West Way, Oxford OX2 0JB, England;

Picker Inst Europe, Oxford, England;

Univ Oxford, Nuffield Dept Populat Hlth, Oxford, England;

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原文格式 PDF
正文语种英语
中图分类预防医学、卫生学;
关键词
Barriers and facilitators; Relational aspects of care; Real-time feedback; Volunteer-led data collection; Use of patient experience data;

机译：障碍和促进因素;护理的关系方面;实时反馈;志愿者主导的数据收集;患者体验数据的使用;

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Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care

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