An ergonomics study at an information department of the computer center at national autonomous university of Mexico

摘要

This paper reports the analysis of an ergonomical study carried out in the Information Department of the Computer Center at National Autonomous University of Mexico. This department is in charge of providing information to the users about services provided by the center. For the majority of the users, the service provided by the department staff satisfies their expectations, but there are some users not satisfied with the quality of the service and the quantity and quality of the information received. In order to improve their service, an ergonomical study about the activities of the department was carried out. This study included a questionnaire about the users' opinion and an analysis of the mental workload of the activities carried out by the department members. The results suggested that the service provided by the department staff can be considered good, but there are some organizational factors that reduce the level of performance of their service. A reorganization of some of the tasks, procedures and support on the department are recommended in order to improve their performance.