How healthcare organisations actually use the internet's virtual space:a field study

摘要

For some years now,the opportunity of innovating business models has basically been linked to continual progress in ICT.Healthcare is no exception;information and communication technologies are generally considered the most effective drivers for changing organisation,improving quality,optimising resources,etc.-at least in theory.In practice,it is not clear which and how many of these opportunities are really exploited by organisations operating in healthcare.This article presents the results of a research project aimed at understanding to what degree and how Italian healthcare organisations make use of the virtual space made available to them by the internet.