Implementing intranet for social and cognitive knowledge processes

摘要

This paper discusses a social and cognitive approach to the planning and implementation of knowledge support systems in a healthcare organisation.A case study is presented and then discussed using a broad theoretical frame of reference gathered from the knowledge management field.The discussion is an illustration of the delicate trade-off between social and cognitive perspectives of a development project.The assumption is that these two aspects must be handled in an interconnected and balanced way.The aim of the paper is to illustrate the use of multiple perspectives as a tool for understanding how this problem can be dealt with.