Making sick hospitals better: Important lessons for all

摘要

Hospitals, like people, can get sick. Staff may become depressed and disengaged. Leadership may fail. And mistakes can be made that compromise patient safety, even leading to death. The terrible patient safety failings at Mid Staffordshire (Francis, 2013) showed the devastation that can occur when hospitals are not performing properly-or, for want of a better word, become 'sick'. The lessons from Mid Staffordshire are still being digested by the NHS and the Government, and the NHS has been very positive and forthright in its responses. Sir Bruce Keogh, the National Medical Director for NHS England, led a review of trusts that had high mortality rates (Department of Health (DH), 2013).