Health care starts with the heart

摘要

Some of you may have heard of the Caring Behaviours Assurance System (CBAS), which supports clinical governance and the assurance of high-quality, person-centred care for service users and their families. The CBAS approach addresses culture, improvement, accountability and assurance. It provides a framework that supports conversations about values, care and caring behaviours; their assessment, the identification of what works well or less well, staff resilience, and the incorporation of current improvement approaches and measures of patient experience within NHS Scotland. CBAS allows the recognition of context and that no organisation is starting from the beginning, and may already be undergoing a number of initiatives that can align with CBAS.