Interaction design in procurement: the view of procurers and interaction designers

摘要

Among those involved in human-computer interaction (HCI) and user-centred design (UCD) the idea of co-design mainly applies to the software developer organisation and the users. In mainstream HCI research and in the literature only a few attend to the co-creation that occurs between IT acquirers and either users or software developers. Interaction design is central when it comes to designing a system that shows a high degree of use quality; often the interaction designer is working at the IT department and thus is 'owned' by the developers. This paper describes a case study of how procurers and interaction designers view the procurement process, the intention being to inform and improve the way that co-design is performed among procurers and developers. The study is conducted in an organisation that chose to include the interaction design competence as part of the software acquisition organisation; we look at how different actors in the organisation view interaction design and how interaction design contributes to the software acquisition process. The interaction designers wish to work with more experienced procurers who know what they want. The procurers, on the other hand, want more control over the initial process, but are worried about how to present their requirements to the IT developers.