The General Pharmaceutical Council (GPhC) has released new guidance on the 'duty of candour' (http://www.pharmacyregulation.org/news/new-gphcresources dutycandour professionals, including when patients deserve a "meaningful" apology. The 'Pharmacy team toolkit: learning from incidents (https://www.pharmacyregulation.org/sites/default/files/document/gphc pharmacy-team-toolkitlearningfromincidents-june2022.pdf) * published on 22 June 2022, says; "Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident"
展开▼
