International private commercial arbitration: expectations and perceptions of attorneys and business people

摘要

In a unique opportunity to look beyond simple satisfaction surveys, 1 the authors undertook a survey of the perceptions and expectations of both attorneys and their clients in private commercial international arbitrations. The aim of the survey was to seek out an empirical understanding of the component parts of the parties' perceptions of the arbitration process and their role in it - a level of understanding somewhat deeper than is typically obtained.