It's the middle of a busy workday at your shop and the phone has been ringing constantly. Amid a series of calls from manufacturers, eager customers and product sales representatives, you get a call from a local newspaper reporter. As you complete some order forms, you realize you're only half listening as the newspaper reporter explains that she is doing a story to run in the next day's edition about global warming and she wants to get your comments on how the illegal practice of venting refrigerant from heavy- and light-duty vehicles has impacted this very controversial issue. This is an excellent opportunity to not only get your name out in the community as an environmentally-conscious repair shop, but also to position yourself as an expert. At the same, it feels like the busiest day of the year. How do you respond?
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