Assessing e-mail intent and tasks in e-mail messages

摘要

In this paper, we analyze corporate e-mail messages as a medium to convey work tasks. Research indicates that categorization of e-mail could alleviate the common problem of information overload. Although e-mail clients provide possibilities of e-mail categorization, not many users spend effort on proper e-mail management. Since e-mail clients are often used for task management, we argue that intent- and task-based categorizations might be what is missing from current systems.