A multi-objective genetic type-2 fuzzy logic based system for mobile field workforce area optimization

摘要

In industries which employ large numbers of mobile field engineers (resources), there is a need to optimize the task allocation process. This particularly applies to utility companies such as electricity, gas and water suppliers as well as telecommunications. The process of allocating tasks to engineers involves finding the optimum area for each engineer to operate within where the locations available to the engineers depends on the work area she/he is assigned to. This particular process is termed as work area optimization and it is a sub-domain of workforce optimization. The optimization of resource scheduling, specifically the work area in this instance, in large businesses can have a noticeable impact on business costs, revenues and customer satisfaction.