A quality look at quality management

摘要

The author briefly discusses the Science and Engineering Policy Studies Unit report on quality management. The new SEPSU report stands out from the mass of quality management literature in several ways. First, SEPSU is demonstrably not selling anything. Secondly, the report is based on data and driven by data. Thirdly, the report looks at quality management in the round, without disproportionate emphasis on some narrow angle. Fourthly, SEPSU has had access to a wide range of experts in the technical practice of quality management. The upshot of all this is that the SEPSU report is already gaining recognition as an authoritative account of where UK practice now stands and of how it could more usefully develop.