Untapped knowledge, hidden sweet spot: Knowledge workers stacking up in today's flattening organizations

摘要

Times are changing when it comes to who knows what and how much they are worth in the manufacturing realm. Traditionally, the phrase "knowledge worker" applied to management and professional levels in industrial operations. But today, the term includes frontline workers. In fact, "the closer a person is to a manufacturing process, the more direct impact their actions have on the performance of the process," said Peter Martin, vice president of performance management at Invensys in Foxboro, Mass. This is why this transition is so important in industrial operations."