View From the Trenches: Practitioners' Perspectives on Key Issues and Opportunities in Low-Wage and Frontline Jobs

摘要

Bergman and Jean (2016) rightly argue that published research in industrial-organizational (I-O) psychology often underrepresents low-wage and frontline employees in favor of professional workers and management. One possible consequence of this bias is that I-O research may unintentionally marginalize workplace phenomena that impact employees professionally and personally. One example offered by Bergman and Jean is economic tenuousness, a work-life stressor that is more likely to be experienced by low-income and frontline employees. The recent growth in the proportion of individuals employed in low-wage jobs (Albelda & Carr, 2012) reinforces the need to explore the impact of the publication rift between the science and practice of I-O psychology.