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The mirroring hypothesis: theory, evidence, and exceptions

机译:镜像假设:理论,证据和例外

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The mirroring hypothesis predicts that organizational ties within a project, firm, or group of firms (e.g., communication, collocation, employment) will correspond to the technical dependencies in the work being performed. This article presents a unified picture of mirroring in terms of theory, evidence, and exceptions. First, we formally define mirroring and argue that it is an approach to technical problem-solving that conserves scarce cognitive resources. We then review 142 empirical studies, divided by organizational form into (i) industry studies, (ii) firm studies, and (iii) studies of open collaborative projects. The industry and firm studies indicate that mirroring is a prevalent pattern but not universal. However, in technologically dynamic industries, partial mirroring, where knowledge boundaries are drawn more broadly than operational boundaries, is likely to be a superior strategy. Firms can also strategically 'break the mirror' by implementing modular partitions within their boundaries, or by building relational contracts across their boundaries. Finally, studies of open collaborative projects, most of which focused on software, were not supportive of the hypothesis. We argue that digital technologies make possible new modes of coordination that enable groups to deviate from classical mirroring as seen in firms.
机译:镜像假设预测项目,公司或公司集团内的组织联系(例如,沟通,搭配,雇用)将与正在执行的工作中的技术依赖性相对应。本文从理论,证据和例外的角度对镜像进行了统一描述。首先,我们正式定义镜像,并认为这是解决技术问题的一种方法,可以节省稀缺的认知资源。然后,我们回顾了142个经验研究,按组织形式分为(i)行业研究,(ii)公司研究和(iii)开放式合作项目研究。行业和企业研究表明,镜像是一种普遍的模式,但不是普遍的。但是,在技术上动态的行业中,部分镜像(知识边界比操作边界更广泛地绘制)可能是一种更好的策略。企业还可以通过在其边界内实施模块化分区或在其边界内建立关系合同来从战略上“打破镜子”。最后,对开放式合作项目的研究(大多数都侧重于软件)并不支持该假设。我们认为,数字技术使新的协调模式成为可能,使团队能够偏离公司所见的经典镜像。

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