"Testing systems is extra work―work that's not billable. So why bother?" It's a fair question, and one that many systems builders ask themselves. But it misses an important point. A solid testing strategy can help you stand out from the competition, win new customers, strengthen and improve your relationships with existing accounts, and save you time and money. Testing a customer's requirements helps guarantee customer satisfaction. If you have a test plan, then you will be more likely to ask your customers the right questions when obtaining their system requirements. Thorough testing up front also minimizes the need for support calls and visits later. Finally, customers appreciate the security and added value of a well-define and documented test strategy.
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