A Quick Lane sized for Texas: Can biggest shop lift service loyalty?

摘要

On a clear day, you can see Pep Boys, Jiffy Lube and Firestone service shops from Planet Ford-Lincoln in Spring, Texas. With all that nearby competition, why are dealer Randall Reed and his partner, General Manager Shawn Burns, spending $7 million to build a huge Quick Lane oil-change shop? When Planet Ford-Lincoln's Quick Lane shop in the Houston suburb opens in December, it will be the largest Ford Motor Co. Quick Lane operation, with 28 lanes. That's right: 28 lanes. While oil change intervals may be getting longer, Reed and Burns firmly believe fast oil changes can be the key to retaining service customers.