Lexus to offer direct line to dealer service: 2016 ES first model with remote checks available

摘要

It's a checkup without even going to the doctor's office. Lexus this month will begin offering a service through its Enform telematics system that will enable dealers to remotely look into a customer's check-engine light or other warning on the instrument panel. The service, Enform Service Connect, will be offered on all 2016 Lexus models starting with the freshened ES sedan, which is rolling into stores now. Though the new service won't allow over-the-air software updates such as Tesla Motors provides for its Model S sedan, Lexus hopes it will match a growing expectation from buyers that their car be more connected. "I think this is the progression of what's expected from a luxury brand in particular," Brian Bolain, marketing manager for Lexus, told Automotive News last week at the press launch for the 2016 RX crossover here. The RX also will offer the system when it goes on sale in late September or early October.