Purpose This paper aims to report on the findings from a research project, incorporated by Iran’s Ministry of Petroleum, investigating the integration of inspection management with analysis of document information.Design/methodology/approach A combination of group and individual interviews were undertaken with qualitative methods of analysis to develop an integrated process model. The model developed uses integrity management factors, which allows flexibility and the early integration of inspection management systems at a strategic level, although detailed planning is still required through the use of integrated management tools. The model combines information on responsibilities, tasks and policies, of personnel in the inspection management of the piping system with the oil and gas industry.Findings The six inspection activities recognized for the main practical model are, namely, identify pipeline situation; inspect and measure defects; inspection assessment; design inspection; implement inspection activities and measure and report inspection.Originality/value This research presented not only a process but also the framework and techniques to manage and improve management effectiveness and inspection efficiency in pipelines of the oil and gas industry. This study will be useful to researchers maintenance professionals and others concerned with inspection and maintenance management of facilities and equipment in the oil and gas industry.
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